It’s the small things
We’ve heard it said. We even may have said it ourselves. But when it happens, it reinforces that we know it’s true … It’s the small things that count.
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public relations & image development
Browsing All Posts filed under »Customer Service«
I teach and I learn
March 16, 2010
I love teaching workshops because I always come out learning or validating something new. Here are five things re-emphasized to me after teaching LIAT’s Call Centre Development Training in Antigua last week. We cannot hold people accountable for things we haven’t told them that we expect (it’s just not fair). Teaching customer service makes me… [Read more…]
July 6, 2010
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